How Can We Help?


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Getting Started


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By Box/Item


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    Plans & Pricing
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    Packing
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    Pickup & Delivery
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By Sq Ft


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    Plans & Pricing
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    Packing
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Security/Insurance


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Billing/Payment


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Account


Getting Started

  • Spacebox is a Hong Kong-based on demand storage service. We make it easy and convenient for you to manage and store your belongings by providing door-to-door drop-off, pick-up and delivery service. All storage items are stored at our secure warehouse with first-rate fire protection system. Our easy-to-use online storage management system allows you to view and retrieve your items with just a simple click.

    You can choose between these storage options:

    Storage by box/item
    Ideal for smaller items that fit into our boxes, e.g. seasonal clothes, books, memorabilia, sports gear, etc.

    Storage by sq ft
    Ideal for larger items (Electrical appliances, furniture, etc.) in large volume, moving / renovation needs, etc.
  • We all have things lying around that we don't frequently used. Why let them take up space? Store them up and get them back whenever you need. Spacebox provides an easy storage service that helps you with that.
  • Our clients use our service for all kinds of purposes - clear up space, store away seasonal clothes/items, house renovation/moving, etc.
  • We provide door-to-door pick-up and delivery service all over Hong Kong Island, Kowloon and New Territories.

    For outlying islands, we only cover Tung Chung, Ma Wan and Discovery Bay now.
  • Customer Service:
    Mon-Sun 9am - 6:30pm

    Pick-up/Delivery:
    Mon-Sat 9am - 9pm except for public holidays

How It Works

  • You simply make an order of the boxes/units you need. We deliver empty boxes to you for free. We'll wait up to 30 minutes while you pack your stuff, or you may schedule a pick-up for a later day. Our team will then secure your boxes and take them to our warehouse.

    Whenever you want something back, just log into your account and select the items you want returned. Our team will then deliver your items to your doorstep.

    Spacebox (By Box/Item) is an on-demand storage service by box or item. We have 4 different kinds of boxes / units:

    Document Box:
    - Size: 42cm(L) x 34cm(W) x 27cm(H), Max. 15kg
    - Can fit approx. 6 big ring files or 3000 A4 sheets

    Standard Box:
    - Size: 60cm(L) x 40cm(W) x 31cm(H), Max. 23kg
    - Can fit approx. 20 pairs of shoes OR 100 tees OR 180 DVDs

    Oversized Item:
    - Max. 25kg, must be able to be carried by one person
    - Total dimension must be within 180cm (Length + Width + Height), the longest side must be within 120cm
    - Carton Box / Suitcase / Stroller, etc. Please contact us if you want to store other items.
  • Just follow the simple steps below to place an order online or just give us a call at 34808259:

    1. Click here to create an account
    2. Select the box type and quantity you need on the Order Page
    3. Provide your address and contact details
    4. Pick your preferred date/time for empty box drop-off

    Our team will then contact you to confirm the order and delivery schedule, and it's done!

Plans & Pricing

  • Storage By Box/Item
     3 - 5 months6 months or above
    Storage Fee
    Document Box$29 / month$24 / month
    Standard Box$49 / month$42 / month
    Oversized Item$69 / month$64 / month
    Wardrobe Box$89 / month$84 / month
    Minimum Storage Period3 months6 months
    Minimum Charge$299 / month$149 / month
     
    Transportation Fee
    Empty Box Drop-offFreeFree
    First Check-in$15 / item (min. $180)Free
    Check-in/out thereafter
    (Exclude Final Check-out)
    $15 / item / trip (min. $180)Include free roundtrip (check-out + re-check-in) every 2 months per client. Unused trips can not be accumulated.

    Any other trip: $15 / item / trip (min. $90)
    Final Check-out$15 / item (min. $180)$15 / item (min. $90)
    Empty Box CollectionReturn within 30 mins at Final Check-out: Free

    Another trip needed: $15 / item (min. $180)
    Return within 30 mins at Final Check-out: Free

    Another trip needed: $15 / item (min. $90)

    Spacebox reserves the right to charge $10 per box monthly rental fee if customer is unable to return empty boxes within 14 days.
  • Yes, you can. However, we will still charge you for the minimum period of the storage plan you choose.

    If you choose the '3-5 months' plan, the minimum period is 3 months.

    If you choose the '6 months+' plan, the minimum period is 6 months.
  • If you choose the '3-5 months' plan, the minimum charge is $299 / month for 3 months.

    If you choose the '6 months+' plan, the minium charge is $149 / month for 6 months.
  • Stairs*
    $20 per level per box/item

    Urgent pick-up / delivery fee (within 24 hours)
    $400 add-on fee

    Delivery on sundays or public holidays
    $200 add-on fee per trip, subject to availability

    Container fee
    – Document Box: $15 each
    – Wardrobe Box: $49 each
    * An extra charge will apply, if any of these purchased boxes are not checked-in at the end.

    Remote location add-on fee
    – Ma Wan: $80/trip
    – Tung Chung: $120/trip
    – Discovery Bay: $200/trip
    – Airport: $200/trip
    – Remote area of the following locations: Sai Kung, Sheung Shui, Fanling, Yuen Long, Tuen Mun, Kam Tin: $200/trip

    Overtime Waiting**
    - First 15 mins: Free
    - After 15 mins, we reserve the right to consider this delivery/pick-up a “No-Show” and charge the applicable add-on fee
    - $90 per 15 mins thereafter
    - The maximum waiting time depends on the prevailing circumstances and Spacebox reserves the right of final decision

    Change of transport schedule
    – Notify us before 5pm on the day before your scheduled date - Free (Clients can only change schedule for free once, otherwise a $200 handling fee applies
    – Notify us after 5pm on the day before your scheduled date / No-show - $200

    Service Cancellation (Only applies to clients who have already received empty boxes)
    First month storage fee and transportation fee of empty box delivery & collection applies

    Lost / Damaged standard box
    $200 each

    * First 5 steps of stairs free, 6th to 15th steps of stairs will be counted as a level. Subsequent staircases within 10 steps of stairs will also be counted as one level
    * Overweight item: $40/box or item per level
    * Empty box drop-off / collection - free of charge (up to 10 boxes, 11th box upwards: $20 per every 5 boxes per level)
    ** Customers can book a 3-hour timeslot for delivery/pick-up, and our driver will arrive accordingly. If customer is not at the registered address at the time, we will apply overtime waiting charges based on the rules above.
  • Just give us a call at 3480 8259, and we will help you with that.

    And also, we only charge for the boxes you actually use, so feel free to ask us to bring a few extra empty boxes.
  • Enter the promo code that you wish to apply, in the “Promo Code” box, after choosing the number of boxes you need.
  • You can terminate the service early, and for your period of use, you will have to settle the storage and transport fee difference (and any promotion discounts) as per the nearest plan (based on the pricing before Jul 19, 2017) you qualify for. Please contact us at 3480 8259 for more details.
  • Yes, certainly. Please contact us at 3480 8259 and we will help you with that.
  • Sorry, all our storage plans can not be changed.

Packing

  • In general, we accept oversized items with the following criteria:
    – Item weight within 25KG
    – Total item dimension (L+W+H) within 180cm, and the longest side within 120cm

    Our customers usually store their own boxes, suitcase, baby stroller, sports equipments, etc. with us.
  • Document Box:
    - 42cm(L) x 34cm(W) x 27cm(H)
    - Can fit 6 big ring files or 3000 A4 sheets

    Standard Box:
    - 60cm(L) x 40cm(W) x 31cm(H)
    - Can fit approx. 20 pairs of shoes OR 100 tees OR 180 DVDs
  • Document Box: 15kg
    Standard Box: 23kg
    Oversized Item: 25kg

    We set the weight limit to protect our staffs from getting injured by moving very heavy items. If our staff finds that your box is too heavy, they may ask you to split your items into two boxes, or we may charge you an add-on fee.
  • You may store anything that fits in a box or most items that a man can carry.

    However, the following items are strictly prohibited:
    Dangerous goods (explosive, chemicals, etc.), illegal goods, live animals/plants, liquids, fragile items/glass, valuables, food stuff, perishable items and lithium batteries.
  • We recommend using our own boxes because they are durable, secure, and able to be sealed. But if you do wish to use your own boxes, they may be accepted as oversize items.
  • No worries! Our staff will seal the boxes for you with plastic straps before collecting them.

Pickup & Delivery

  • Within 24 to 48 hours usually. If you need the boxes urgently, we will try our best to deliver within the same day.
  • Up to 14 days.

    If you need more than 14 days to pack, your monthly billing cycle will still begin 14 days after the empty box drop-off. If you can pack fast, we can wait for 30 minutes to pick up the boxes after delivering them to you, and the return transport to our warehouse (Re-Check-in) will be free.
  • Click here to get started with a check in request. Select the items that you want to check in, or click 'Select All', then click 'Next'. Select address and your preferred date/time, that's it!

    The chosen date/time is subject to availability, our team will contact you to confirm the schedule.
  • Very simple! Just log onto your Spacebox and make a Check-out request, then we will confirm the schedule with you and deliver your items back normally within 24-48 hours. If you need your items back urgently, we can also make arrangement for that.
  • Just give us a call at 3480 8259 at least 24 hours in advance. If you wish to re-schedule/cancel within 24 hours before your pre-agreed schedule, we will charge you a $200 handling fee.
  • No, there will not be any extra charge.
  • Our delivery schedule may be affected! We will contact you in advance if there're any changes, or you can also call us at 3480 8259 to re-confirm your appointment.

How It Works

  • Spacebox (By Sq Ft) is an on-demand storage service by surface area, you only pay for the space you use. We pick up storage items from your place, no matter they are boxes, suitcases, electronic or furnitures. We then take them to our warehouse for storage, and bring them back whenever you need them. It is a one-stop solution that provides convenience and flexibility.

    Our storage units start from 6 sq. ft. Just let us know what you need to store, and we will help you find the right plan.
  • Just give us a call at 3480 8259 to let us know your storage requirements, or send us photos of items you want to store here or via WhatsApp 5330 0183.

    Our team will prepare a customized quotation for you within the same day. Once you agree to the quotation, we'll arrange for the item pick-up from your place, and you are all set!

Plans & Pricing

  • All Storage By Sq Ft plans are quotation-based, the followings are for reference:

    Storage Fee

     <6 Months6-12 Months12 Months+
    6 sq ftFrom HK$329/moFrom HK$299/moFrom HK$249/mo
    12 sq ftFrom HK$549/moFrom HK$499/moFrom HK$449/mo
    24 sq ftFrom HK$1099/moFrom HK$999/moFrom HK$899/mo
    48 sq ftFrom HK$2199/moFrom HK$1999/moFrom HK$1799/mo


    We also customize your plan based on items you need to store, and make sure you get the best deal! All storage sizes are based on 5 ft height.

    Transport Fee

    1st Check-in / Final Check-outOption 1
    Spacebox Delivery
    Option 2
    Self Delivery
    Transport FeeBy Quotation-
    Handling FeeNon-Bulky Items
    HK$5/item (min. $30)

    Bulky Items
    HK$15/item (min. $60)

    Per Pallet
    HK$200


    Other MovementsOption 1
    Spacebox Delivery
    Option 2
    Self Delivery
    Transport FeeNon-Bulky Items
    HK$15/item (min. $180)

    Bulky Items
    By Quotation
    Free
    Handling FeeNon-Bulky Items
    HK$5/item (min. $30)

    Bulky Items
    HK$15/item (min. $60)

    Per Pallet
    HK$200


    * Bulky Item - Anything heavier than 25KG or anything that exceeds 180cm / 71 inch in total dimension (Height + Width + Length)
  • Yes. Minimum charge is 6 sq ft for 3 months.
  • All Storage By Sq Ft plans are quotation-based, the followings are for reference:

    Stairs
    By quotation

    Urgent delivery fee (deliver within 24 hours)
    By quotation

    Container fee
    – Document Box: HK$15 each
    – Standard Box (Rental): HK$10 each per month (Storage for 6 months or above) / HK$15 each per month (Storage for less than 6 months)
    – Wardrobe Box: HK$49 each

    Remote location add-on fee
    – Ma Wan: $80/trip
    – Tung Chung: $120/trip
    – Discovery Bay: $200/trip
    – Airport: $200/trip
    – Remote area of the following locations: Sai Kung, Sheung Shui, Fanling, Yuen Long, Tuen Mun, Kam Tin: $200/trip

    Overtime Waiting*
    - First 15 mins: Free
    - After 15 mins, we reserve the right to consider this delivery/pick-up a “No-Show” and charge the applicable add-on fee
    - $90 per 15 mins thereafter
    - The maximum waiting time depends on the prevailing circumstances and Spacebox reserves the right of final decision

    Change of transport schedule
    – Notify us before 5pm on the day before your scheduled date - Free (Clients can only change schedule for free once, otherwise a $200 handling fee applies
    – Notify us after 5pm on the day before your scheduled date / No-show - $200

    Service Cancellation (Only applies to clients who have received empty boxes but yet to do first check-in)
    First month storage fee and transportation fee of empty box delivery & collection applies

    Empty box drop-off (after final check-out)
    $200 / trip
    Empty box collection (after final check-out)
    – Return within 30 mins after Final Check-out - Free
    – Separate trip needed - $200 / trip

    Lost / Damaged standard box
    $200 each

    * Customers can book a 3-hour timeslot for delivery/pick-up, and our driver will arrive accordingly. If customer is not at the registered address at the time, we will apply overtime waiting charges based on the rules above.
  • Just give us a call at 3480 8259 to let us know your storage requirements, or send us photos of items you want to store here or via WhatsApp 5330 0183.

  • Our minimum storage period is 3 month. If you wish to use our service for less time, you will still have to pay for the full 3-month storage fee.

Packing

  • You can basically store anything, except pianos.

    However, the following items are stricted prohibited:
    Dangerous goods (explosive, chemicals, etc.), illegal goods, live animals/plants, liquids, fragile items/glass, valuables, food stuff, perishable items and lithium batteries.
  • Yes. Upon request, we can provide some basic packing materials, which will be delivered at first check-in.

    If you would like us to deliver the packing materials before first check-in, additional delivery fee will be charged.
  • Yes. Document box and wardrobe box can be purchased for $9 and $49 each respectively. Standard box can be rented for $10 / box / month (Storage over 6 months) / $15 / box / month (Storage less than 6 months). We will deliver the empty boxes to you before first check-in with an additional delivery fee.
  • Yes, clients need to pack all items for our team to pick up.
  • Yes. Just let us know your requirement, and we will provide you with a quotation.

Pickup & Delivery

Warehouse/Security

  • Our warehouse is in Kwai Chung.
  • Most certainly! We only use first-rate warehouses. It is under 24-hour security / surveillance, and only accessible by our staffs.
  • Due to security reason, our warehouses are not open to public and are only accessible by our staffs.
  • All of our warehouses are equipped with automatic fire sprinkler systems, fire detection alarms and hose reels. There are no partitioning or cubicles in our storage facilities.
  • Our warehouse is temperature, humidity and pest-controlled. We ensure that your items are stored in optimal and hygienic condition.
  • We provide seals when we deliver the empty boxes to you. You can lock them up when you finish packing.
  • We will never open your boxes, unless:
    (1) we have authorization from you
    (2) we are legally obligated to do so
    (3) we access a risk to safety of people or property

    In any case, you will be notified beforehand.

Insurance

  • Yes - up to max. HK$2,000 per box and HK$10,000 per client of free insurance coverage, in case of damage or theft during transport and storage.
  • The safety of your things is our number one priority. However, if the need arises for you to file a claim, please send an e-mail to hello@spacebox.com.hk and we will work through the claim together promptly. When filing a claim, please be sure to include the following information:

    1. Subject line: Insurance Claim for [your first and last name]
    2. The date when the boxes were returned to you
    3. Barcode ID on the box containing the damaged or missing items
    4. Detailed inventory list and replacement value of items in HKD
    5. Specific description of loss or damage as it pertains to each item
    6. Your contact information (phone no., e-mail and mailing address)

Billing/Payment

  • Your first invoice will be calculated from the day we collect items from you (First Check-in), or 14 days after empty box drop-off, whichever is earlier, to the last day of the month.

    Starting the second month (including your last month upon service termination), your monthly billing cycle will be from the first day to the last day of the month.

    Credit card (Monthly auto-billing)
    You will receive your first invoice the day after your First Check-in, our auto billing system will charge your registered credit card 3 days after the invoice issuance.

    We will send you the subsequent invoices, and apply the relevant charges to your card automatically on a monthly basis.

    Bank transfer (Prepayment only)
    You will receive your first invoice the day after your First Check-in request, which you will have to settle in 3 days or before the First Check-in, whichever is earlier.

    We will send you the subsequent invoices on prepayment cycle basis, depending on how long you plan to use our storage service.
  • Credit card (Monthly auto-billing) or Bank transfer (Prepayment only).
  • Yes certainly! We use Stripe - one of the most secure and reputable payment processors available. No credit card information is ever stored on our servers, no one at Spacebox is able to see your credit card details.
  • Yes - for prepayment clients only:

    Short-term clients (Storage period of less than 6 months)
    You will need to pre-pay for the number of months you plan to store. (Min. 3 months)

    Long-term clients (Storage period of 6 months or more)
    You will need to first pre-pay for 6 months. From the 6th month onwards, we will start sending you invoices for 3-month prepayment cycles.

    We will still require a credit card on record for guarantee purpose. In case of late payment for longer than 30 days, we reserve the right to use the card on record to settle the outstanding amounts.
  • Sorry we do not accept cash payment.
  • A 2.5% late payment fee of your invoice amount (min. $100) will apply if you fail to settle the invoice within 14 days of its issuance.

Account

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    Getting Started
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    By Box/Item
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    By Sq Ft
  • Icon security insurance 3e2fc45b043a600bd8dafae23fd5c12731d8c9691736ea12b4c79c811e48c8d2
    Security/Insurance
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    Billing/Payment
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    Account
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Getting Started

  • Spacebox is a Hong Kong-based on demand storage service. We make it easy and convenient for you to manage and store your belongings by providing door-to-door drop-off, pick-up and delivery service. All storage items are stored at our secure warehouse with first-rate fire protection system. Our easy-to-use online storage management system allows you to view and retrieve your items with just a simple click.

    You can choose between these storage options:

    Storage by box/item
    Ideal for smaller items that fit into our boxes, e.g. seasonal clothes, books, memorabilia, sports gear, etc.

    Storage by sq ft
    Ideal for larger items (Electrical appliances, furniture, etc.) in large volume, moving / renovation needs, etc.
  • We all have things lying around that we don't frequently used. Why let them take up space? Store them up and get them back whenever you need. Spacebox provides an easy storage service that helps you with that.
  • Our clients use our service for all kinds of purposes - clear up space, store away seasonal clothes/items, house renovation/moving, etc.
  • We provide door-to-door pick-up and delivery service all over Hong Kong Island, Kowloon and New Territories.

    For outlying islands, we only cover Tung Chung, Ma Wan and Discovery Bay now.
  • Customer Service:
    Mon-Sun 9am - 6:30pm

    Pick-up/Delivery:
    Mon-Sat 9am - 9pm except for public holidays

How It Works

  • You simply make an order of the boxes/units you need. We deliver empty boxes to you for free. We'll wait up to 30 minutes while you pack your stuff, or you may schedule a pick-up for a later day. Our team will then secure your boxes and take them to our warehouse.

    Whenever you want something back, just log into your account and select the items you want returned. Our team will then deliver your items to your doorstep.

    Spacebox (By Box/Item) is an on-demand storage service by box or item. We have 4 different kinds of boxes / units:

    Document Box:
    - Size: 42cm(L) x 34cm(W) x 27cm(H), Max. 15kg
    - Can fit approx. 6 big ring files or 3000 A4 sheets

    Standard Box:
    - Size: 60cm(L) x 40cm(W) x 31cm(H), Max. 23kg
    - Can fit approx. 20 pairs of shoes OR 100 tees OR 180 DVDs

    Oversized Item:
    - Max. 25kg, must be able to be carried by one person
    - Total dimension must be within 180cm (Length + Width + Height), the longest side must be within 120cm
    - Carton Box / Suitcase / Stroller, etc. Please contact us if you want to store other items.
  • Just follow the simple steps below to place an order online or just give us a call at 34808259:

    1. Click here to create an account
    2. Select the box type and quantity you need on the Order Page
    3. Provide your address and contact details
    4. Pick your preferred date/time for empty box drop-off

    Our team will then contact you to confirm the order and delivery schedule, and it's done!

Plans & Pricing

  • Storage By Box/Item
     3 - 5 months6 months or above
    Storage Fee
    Document Box$29 / month$24 / month
    Standard Box$49 / month$42 / month
    Oversized Item$69 / month$64 / month
    Wardrobe Box$89 / month$84 / month
    Minimum Storage Period3 months6 months
    Minimum Charge$299 / month$149 / month
     
    Transportation Fee
    Empty Box Drop-offFreeFree
    First Check-in$15 / item (min. $180)Free
    Check-in/out thereafter
    (Exclude Final Check-out)
    $15 / item / trip (min. $180)Include free roundtrip (check-out + re-check-in) every 2 months per client. Unused trips can not be accumulated.

    Any other trip: $15 / item / trip (min. $90)
    Final Check-out$15 / item (min. $180)$15 / item (min. $90)
    Empty Box CollectionReturn within 30 mins at Final Check-out: Free

    Another trip needed: $15 / item (min. $180)
    Return within 30 mins at Final Check-out: Free

    Another trip needed: $15 / item (min. $90)

    Spacebox reserves the right to charge $10 per box monthly rental fee if customer is unable to return empty boxes within 14 days.
  • Yes, you can. However, we will still charge you for the minimum period of the storage plan you choose.

    If you choose the '3-5 months' plan, the minimum period is 3 months.

    If you choose the '6 months+' plan, the minimum period is 6 months.
  • If you choose the '3-5 months' plan, the minimum charge is $299 / month for 3 months.

    If you choose the '6 months+' plan, the minium charge is $149 / month for 6 months.
  • Stairs*
    $20 per level per box/item

    Urgent pick-up / delivery fee (within 24 hours)
    $400 add-on fee

    Delivery on sundays or public holidays
    $200 add-on fee per trip, subject to availability

    Container fee
    – Document Box: $15 each
    – Wardrobe Box: $49 each
    * An extra charge will apply, if any of these purchased boxes are not checked-in at the end.

    Remote location add-on fee
    – Ma Wan: $80/trip
    – Tung Chung: $120/trip
    – Discovery Bay: $200/trip
    – Airport: $200/trip
    – Remote area of the following locations: Sai Kung, Sheung Shui, Fanling, Yuen Long, Tuen Mun, Kam Tin: $200/trip

    Overtime Waiting**
    - First 15 mins: Free
    - After 15 mins, we reserve the right to consider this delivery/pick-up a “No-Show” and charge the applicable add-on fee
    - $90 per 15 mins thereafter
    - The maximum waiting time depends on the prevailing circumstances and Spacebox reserves the right of final decision

    Change of transport schedule
    – Notify us before 5pm on the day before your scheduled date - Free (Clients can only change schedule for free once, otherwise a $200 handling fee applies
    – Notify us after 5pm on the day before your scheduled date / No-show - $200

    Service Cancellation (Only applies to clients who have already received empty boxes)
    First month storage fee and transportation fee of empty box delivery & collection applies

    Lost / Damaged standard box
    $200 each

    * First 5 steps of stairs free, 6th to 15th steps of stairs will be counted as a level. Subsequent staircases within 10 steps of stairs will also be counted as one level
    * Overweight item: $40/box or item per level
    * Empty box drop-off / collection - free of charge (up to 10 boxes, 11th box upwards: $20 per every 5 boxes per level)
    ** Customers can book a 3-hour timeslot for delivery/pick-up, and our driver will arrive accordingly. If customer is not at the registered address at the time, we will apply overtime waiting charges based on the rules above.
  • Just give us a call at 3480 8259, and we will help you with that.

    And also, we only charge for the boxes you actually use, so feel free to ask us to bring a few extra empty boxes.
  • Enter the promo code that you wish to apply, in the “Promo Code” box, after choosing the number of boxes you need.
  • You can terminate the service early, and for your period of use, you will have to settle the storage and transport fee difference (and any promotion discounts) as per the nearest plan (based on the pricing before Jul 19, 2017) you qualify for. Please contact us at 3480 8259 for more details.
  • Yes, certainly. Please contact us at 3480 8259 and we will help you with that.
  • Sorry, all our storage plans can not be changed.

Packing

  • In general, we accept oversized items with the following criteria:
    – Item weight within 25KG
    – Total item dimension (L+W+H) within 180cm, and the longest side within 120cm

    Our customers usually store their own boxes, suitcase, baby stroller, sports equipments, etc. with us.
  • Document Box:
    - 42cm(L) x 34cm(W) x 27cm(H)
    - Can fit 6 big ring files or 3000 A4 sheets

    Standard Box:
    - 60cm(L) x 40cm(W) x 31cm(H)
    - Can fit approx. 20 pairs of shoes OR 100 tees OR 180 DVDs
  • Document Box: 15kg
    Standard Box: 23kg
    Oversized Item: 25kg

    We set the weight limit to protect our staffs from getting injured by moving very heavy items. If our staff finds that your box is too heavy, they may ask you to split your items into two boxes, or we may charge you an add-on fee.
  • You may store anything that fits in a box or most items that a man can carry.

    However, the following items are strictly prohibited:
    Dangerous goods (explosive, chemicals, etc.), illegal goods, live animals/plants, liquids, fragile items/glass, valuables, food stuff, perishable items and lithium batteries.
  • We recommend using our own boxes because they are durable, secure, and able to be sealed. But if you do wish to use your own boxes, they may be accepted as oversize items.
  • No worries! Our staff will seal the boxes for you with plastic straps before collecting them.

Pickup & Delivery

  • Within 24 to 48 hours usually. If you need the boxes urgently, we will try our best to deliver within the same day.
  • Up to 14 days.

    If you need more than 14 days to pack, your monthly billing cycle will still begin 14 days after the empty box drop-off. If you can pack fast, we can wait for 30 minutes to pick up the boxes after delivering them to you, and the return transport to our warehouse (Re-Check-in) will be free.
  • Click here to get started with a check in request. Select the items that you want to check in, or click 'Select All', then click 'Next'. Select address and your preferred date/time, that's it!

    The chosen date/time is subject to availability, our team will contact you to confirm the schedule.
  • Very simple! Just log onto your Spacebox and make a Check-out request, then we will confirm the schedule with you and deliver your items back normally within 24-48 hours. If you need your items back urgently, we can also make arrangement for that.
  • Just give us a call at 3480 8259 at least 24 hours in advance. If you wish to re-schedule/cancel within 24 hours before your pre-agreed schedule, we will charge you a $200 handling fee.
  • No, there will not be any extra charge.
  • Our delivery schedule may be affected! We will contact you in advance if there're any changes, or you can also call us at 3480 8259 to re-confirm your appointment.

How It Works

  • Spacebox (By Sq Ft) is an on-demand storage service by surface area, you only pay for the space you use. We pick up storage items from your place, no matter they are boxes, suitcases, electronic or furnitures. We then take them to our warehouse for storage, and bring them back whenever you need them. It is a one-stop solution that provides convenience and flexibility.

    Our storage units start from 6 sq. ft. Just let us know what you need to store, and we will help you find the right plan.
  • Just give us a call at 3480 8259 to let us know your storage requirements, or send us photos of items you want to store here or via WhatsApp 5330 0183.

    Our team will prepare a customized quotation for you within the same day. Once you agree to the quotation, we'll arrange for the item pick-up from your place, and you are all set!

Plans & Pricing

  • All Storage By Sq Ft plans are quotation-based, the followings are for reference:

    Storage Fee

     <6 Months6-12 Months12 Months+
    6 sq ftFrom HK$329/moFrom HK$299/moFrom HK$249/mo
    12 sq ftFrom HK$549/moFrom HK$499/moFrom HK$449/mo
    24 sq ftFrom HK$1099/moFrom HK$999/moFrom HK$899/mo
    48 sq ftFrom HK$2199/moFrom HK$1999/moFrom HK$1799/mo


    We also customize your plan based on items you need to store, and make sure you get the best deal! All storage sizes are based on 5 ft height.

    Transport Fee

    1st Check-in / Final Check-outOption 1
    Spacebox Delivery
    Option 2
    Self Delivery
    Transport FeeBy Quotation-
    Handling FeeNon-Bulky Items
    HK$5/item (min. $30)

    Bulky Items
    HK$15/item (min. $60)

    Per Pallet
    HK$200


    Other MovementsOption 1
    Spacebox Delivery
    Option 2
    Self Delivery
    Transport FeeNon-Bulky Items
    HK$15/item (min. $180)

    Bulky Items
    By Quotation
    Free
    Handling FeeNon-Bulky Items
    HK$5/item (min. $30)

    Bulky Items
    HK$15/item (min. $60)

    Per Pallet
    HK$200


    * Bulky Item - Anything heavier than 25KG or anything that exceeds 180cm / 71 inch in total dimension (Height + Width + Length)
  • Yes. Minimum charge is 6 sq ft for 3 months.
  • All Storage By Sq Ft plans are quotation-based, the followings are for reference:

    Stairs
    By quotation

    Urgent delivery fee (deliver within 24 hours)
    By quotation

    Container fee
    – Document Box: HK$15 each
    – Standard Box (Rental): HK$10 each per month (Storage for 6 months or above) / HK$15 each per month (Storage for less than 6 months)
    – Wardrobe Box: HK$49 each

    Remote location add-on fee
    – Ma Wan: $80/trip
    – Tung Chung: $120/trip
    – Discovery Bay: $200/trip
    – Airport: $200/trip
    – Remote area of the following locations: Sai Kung, Sheung Shui, Fanling, Yuen Long, Tuen Mun, Kam Tin: $200/trip

    Overtime Waiting*
    - First 15 mins: Free
    - After 15 mins, we reserve the right to consider this delivery/pick-up a “No-Show” and charge the applicable add-on fee
    - $90 per 15 mins thereafter
    - The maximum waiting time depends on the prevailing circumstances and Spacebox reserves the right of final decision

    Change of transport schedule
    – Notify us before 5pm on the day before your scheduled date - Free (Clients can only change schedule for free once, otherwise a $200 handling fee applies
    – Notify us after 5pm on the day before your scheduled date / No-show - $200

    Service Cancellation (Only applies to clients who have received empty boxes but yet to do first check-in)
    First month storage fee and transportation fee of empty box delivery & collection applies

    Empty box drop-off (after final check-out)
    $200 / trip
    Empty box collection (after final check-out)
    – Return within 30 mins after Final Check-out - Free
    – Separate trip needed - $200 / trip

    Lost / Damaged standard box
    $200 each

    * Customers can book a 3-hour timeslot for delivery/pick-up, and our driver will arrive accordingly. If customer is not at the registered address at the time, we will apply overtime waiting charges based on the rules above.
  • Just give us a call at 3480 8259 to let us know your storage requirements, or send us photos of items you want to store here or via WhatsApp 5330 0183.

  • Our minimum storage period is 3 month. If you wish to use our service for less time, you will still have to pay for the full 3-month storage fee.

Packing

  • You can basically store anything, except pianos.

    However, the following items are stricted prohibited:
    Dangerous goods (explosive, chemicals, etc.), illegal goods, live animals/plants, liquids, fragile items/glass, valuables, food stuff, perishable items and lithium batteries.
  • Yes. Upon request, we can provide some basic packing materials, which will be delivered at first check-in.

    If you would like us to deliver the packing materials before first check-in, additional delivery fee will be charged.
  • Yes. Document box and wardrobe box can be purchased for $9 and $49 each respectively. Standard box can be rented for $10 / box / month (Storage over 6 months) / $15 / box / month (Storage less than 6 months). We will deliver the empty boxes to you before first check-in with an additional delivery fee.
  • Yes, clients need to pack all items for our team to pick up.
  • Yes. Just let us know your requirement, and we will provide you with a quotation.

Pickup & Delivery

Warehouse/Security

  • Our warehouse is in Kwai Chung.
  • Most certainly! We only use first-rate warehouses. It is under 24-hour security / surveillance, and only accessible by our staffs.
  • Due to security reason, our warehouses are not open to public and are only accessible by our staffs.
  • All of our warehouses are equipped with automatic fire sprinkler systems, fire detection alarms and hose reels. There are no partitioning or cubicles in our storage facilities.
  • Our warehouse is temperature, humidity and pest-controlled. We ensure that your items are stored in optimal and hygienic condition.
  • We provide seals when we deliver the empty boxes to you. You can lock them up when you finish packing.
  • We will never open your boxes, unless:
    (1) we have authorization from you
    (2) we are legally obligated to do so
    (3) we access a risk to safety of people or property

    In any case, you will be notified beforehand.

Insurance

  • Yes - up to max. HK$2,000 per box and HK$10,000 per client of free insurance coverage, in case of damage or theft during transport and storage.
  • The safety of your things is our number one priority. However, if the need arises for you to file a claim, please send an e-mail to hello@spacebox.com.hk and we will work through the claim together promptly. When filing a claim, please be sure to include the following information:

    1. Subject line: Insurance Claim for [your first and last name]
    2. The date when the boxes were returned to you
    3. Barcode ID on the box containing the damaged or missing items
    4. Detailed inventory list and replacement value of items in HKD
    5. Specific description of loss or damage as it pertains to each item
    6. Your contact information (phone no., e-mail and mailing address)

Billing/Payment

  • Your first invoice will be calculated from the day we collect items from you (First Check-in), or 14 days after empty box drop-off, whichever is earlier, to the last day of the month.

    Starting the second month (including your last month upon service termination), your monthly billing cycle will be from the first day to the last day of the month.

    Credit card (Monthly auto-billing)
    You will receive your first invoice the day after your First Check-in, our auto billing system will charge your registered credit card 3 days after the invoice issuance.

    We will send you the subsequent invoices, and apply the relevant charges to your card automatically on a monthly basis.

    Bank transfer (Prepayment only)
    You will receive your first invoice the day after your First Check-in request, which you will have to settle in 3 days or before the First Check-in, whichever is earlier.

    We will send you the subsequent invoices on prepayment cycle basis, depending on how long you plan to use our storage service.
  • Credit card (Monthly auto-billing) or Bank transfer (Prepayment only).
  • Yes certainly! We use Stripe - one of the most secure and reputable payment processors available. No credit card information is ever stored on our servers, no one at Spacebox is able to see your credit card details.
  • Yes - for prepayment clients only:

    Short-term clients (Storage period of less than 6 months)
    You will need to pre-pay for the number of months you plan to store. (Min. 3 months)

    Long-term clients (Storage period of 6 months or more)
    You will need to first pre-pay for 6 months. From the 6th month onwards, we will start sending you invoices for 3-month prepayment cycles.

    We will still require a credit card on record for guarantee purpose. In case of late payment for longer than 30 days, we reserve the right to use the card on record to settle the outstanding amounts.
  • Sorry we do not accept cash payment.
  • A 2.5% late payment fee of your invoice amount (min. $100) will apply if you fail to settle the invoice within 14 days of its issuance.

Account

Working Hours:

Customer Service:

Mon-Sun 9am-6:30pm

Delivery / Pickup:

Mon-Sat 9am-9pm