Terms and Conditions
By using our Software and Services you agree to be bound by the Terms and Conditions herein in full. The Terms and Conditions govern the Agreement between you and us with regard to your use of our Software and Services.
It is your responsibility to read and comply with the terms you are agreeing to when using our Software and Services. If you are not clear about any part of these Terms and Conditions it is your responsibility to obtain independent legal advice at your own cost before you agree to use our Software and Services.
You agree that you have sought or been advised to seek independent legal advice in relation to the Terms and Conditions herein and fully understand the effect of the Terms and Conditions herein in its entirety and expressly agree that the Terms and Conditions are fair and reasonable in all circumstances and shall be binding on you in full effect.
You also agree that:
To be eligible for using our Software and Services, you must (for individual client) have attained the age of majority (i.e. 18 years old) / (for limited company client) be a limited company registered with the Companies Registry in Hong Kong. You declare that you (for individual client) have attained the age of majority (i.e. 18 years old) / (for limited company client) be a limited company registered with the Companies Registry in Hong Kong.
1. Introduction
2. Definitions
“Account” | means an account you registered with us to access our Services. An Account is active when you are using our Services whether or not you have one or more on-going Plans under the Agreement; |
“Agreement” | means the agreement between you and us with regard to the Services and Software provided by us. The Quotation and these Terms and Conditions, including any subsequent amendments thereto, together form part of the Agreement; |
“Box” or “Boxes” | means the box or boxes used for the purpose of storing your goods and each box shall be counted as 1 Item. Boxes referred to as “Our Boxes” are those Boxes that Spacebox provides to you as part of the Services and their ownership shall remain with Spacebox, which include “Standard Boxes” and “Big Boxes”. “Your Boxes” are those Boxes that you have purchased from us and you shall have their ownership once purchased, which include “Document boxes”, “Wardrobe boxes” and other types of carton boxes; |
“By Box/Item Storage” | means all Services provided by us that are charged by the number and type of Box/Item, as specified in Clause 6 and where applicable the relevant Quotation and/or any gratuitous service we provide to you from time to time; |
“By Square Feet Storage” | means all Services provided by us that are charged by square feet acquired, as specified in Clause 7 and where applicable the relevant Quotation; |
“Collection Point” | means the address in Hong Kong that you provide for Spacebox to collect or deliver the Items from or to you; |
“Confidential Information” | means all information or data (whether in writing or in other format) relating to a party’s (i) business, financial, legal, pricing and marketing strategies and trade secrets; (ii) ideas, concepts and plans created for marketing; (iii) purchases and sales of products and services; (iv) contacts of Clients, suppliers, vendors, contractors and associates in which a party shall have a proprietary interest to protect; |
“Data Protection Legislation” | means the Personal Data (Privacy) Ordinance, Cap. 486, laws of Hong Kong, and all other laws on privacy relating to the collection, use, disclosure, security, protection, and processing of Personal Data, guidance and codes of practice issued by the Privacy Commissioner for Personal Data of Hong Kong; |
“Delivery” or “Deliveries” | means the collection and delivery of Items from and to the Collection Point; |
“Fees” | means prices, fees or charges for the Services to be adjusted from time to time without prior notice to you; |
“Hong Kong” | means the Hong Kong Special Administrative Region; |
“Intellectual Property” | means all registered and unregistered patents, trademarks, copyrights, design rights, domain names, goodwill and other rights associated therewith created in any jurisdiction; |
“Items” | means items, including the contents therein, that you store with Spacebox, which shall be counted by number of Our Boxes, Your Boxes, Other Items, Bulky Items and/or Non-Bulky Items as defined in Clause 6 and Annexes 2 and 3. We have no obligation to check the contents of the boxes and the value thereof; |
“Minimum Storage Period” | means the minimum number of full months that you have to subscribe for our Services under a Plan; |
“Personal Data” | means any data from which it is practicable for the identity of an individual to be directly or indirectly ascertained, such as his/her names, addresses, telephone numbers, emails, emergency contacts, photos, or fingerprints; |
“Plan(s)” | means a specific Service plan offered by us; |
“Prohibited Items” | means without limitation any Items listed under Annex 1; |
“Quotation” or “Summary of terms” | means the document that may be provided in some cases additionally to the Terms and Conditions to specify certain terms of your Plan. |
“Storage Period” | means the period of time in full months that you have subscribed for our Services under a Plan. |
“Service Term” | means the duration of a Plan you are using as renewed from time to time until Termination pursuant to Clause 15; |
“Software” | means any software, website and mobile application, whether developed by Spacebox or by a third party, provided by Spacebox for your use in the process of providing our Services to you; |
“Services” | means any and all services provided by Spacebox to you during the Service Term pursuant to the Agreement; |
“Service Start Date” | means the day your Items are checked-in to our warehouse or the 15th day from the day we have delivered Our empty Boxes to you, whichever is earlier; |
“Website” | means https://www.spacebox.com.hk and any subdomains thereof. |
3. Use of our Software
4. Registration and Accounts
5. Use of our Services
6. By Box/Item Storage
7. By Square Feet Storage
8. Promotion Codes and Coupons
9. Delivery
10. Fees
11. Payment
12. Renewal Clause
13. Limitations of Liability
14. Indemnity
15. Termination
16. Force Majeure
17. Data Protection
18. Confidentiality
19. Intellectual Property
20. General
21. Amendments
Annex 1 - Prohibited Items List
Version: 2.3
Date: 25 Sep 2024
Supersede: Original version
You must not use our Services for any prohibited, illegal, stolen, fragile, perishable and flammable Items and any items that you do not have permission from the legal and beneficial owners to handle or deal with.
The list of Prohibited Items includes but is not limited to the following (subject to revision from time to time without prior notice to you):
Annex 2 - By Box / Item Storage
Version: 2.3
Date: 25 Sep 2024
Supersede: Original version
Short-term Plan (3-5 Months)
Storage Fee
Monthly fee of Document Box | HK$34 / box |
Monthly fee of Standard Box | HK$54 / box |
Monthly fee of Big Box | HK$79 / box |
Monthly fee of Wardrobe Box | HK$99 / box |
Monthly fee of Other Item | HK$79 / item |
Minimum Storage Period | 3 Months |
Minimum Spend | HK$360 / month |
Transport & Handling Fee
Empty Box Drop-off (Delivering empty Box; Not applicable to Other Item) | Free |
First Check-in (Moving Items into the warehouse for the first time) | HK$15 / Item (min. HK$180 / trip) If the Client can return packed boxes at Empty Box Drop-off within 30 minutes, the First Check-in trip is free. |
Check-out / Re-Check-in (Retrieving Items and moving back in) | HK$15 / Item (min. HK$180 / trip) If the Client can return packed boxes at Check-out within 15 minutes, the Re-check-in trip is free. |
Final Check-out (Retrieving all Items or part of the Items from warehouse and terminate the Service) | HK$15 / Item (min. HK$180 / trip) Retrieving all Items or part of the Items from warehouse and terminate the Service. |
Empty Box Collection (Returning empty boxes after Final Check-out; Only applicable to Standard Box and Big Box) | You can return empty boxes at Final Check-out within 15 minutes: Free You cannot return empty boxes at Final Check-out within 15 minutes OR require another trip to collect: HK$15 / Item (min. HK$180 / trip) If you cannot return the empty boxes (Standard Box / Big Box) within 14 days after Final Check-out, starting on the 15th day, an extra empty box rental fee will apply: HK$15 / box / month |
Long-term Plan (6 Months or above)
Storage Fee
Monthly fee of Document Box | HK$29 / box |
Monthly fee of Standard Box | HK$49 / box |
Monthly fee of Big Box | HK$69 / box |
Monthly fee of Wardrobe Box | HK$89 / box |
Monthly fee of Other Item | HK$69 / item |
Minimum Storage Period | 6 Months |
Minimum Spend | HK$180 / month |
Transport & Handling Fee
Empty Box Drop-off | Free |
First Check-in | Free |
Check-out / Re-Check-in | 1 free round trip (Check-out + Re-Check-in) every 2 months |
Final Check-out | HK$15 / Item (min. HK$90 / trip) |
Empty Box Collection (Returning empty boxes after Final Check-out; Only applicable to Standard Box and Big Box) | You can return empty boxes at Final Check-out within 15 minutes: Free You cannot return empty boxes at Final Check-out within 15 minutes OR require another trip to collect: HK$15 / Item (min. HK$90 / trip) If you cannot return the empty boxes (Standard Box / Big Box) within 14 days after Final Check-out, starting on the 15th day, an extra empty box rental fee will apply: HK$15 / box / month |
Glossary, Policies and Miscellaneous Fees
Box Size
Other Item
Weight Limit
Container Fee
Remote Location Add-on Fee
Stair Levels Calculation
Stair Fees for Empty Boxes
Stair Fees for Other Items
Long-term Plan - Free Round Trip
Final Check-out
Deposit
Prepayment Requirement
Minimum Spend
Minimum Storage Period
Multiple Plans
Annex 3 - By Square Feet Storage
Version: 2.3
Date: 25 Sep 2024
Supersede: Original version
Storage Fee
“3-11 Months” Plan | “12 Months or above” Plan | Pallet Dimensions | Pallet Qty. | Height Limit | |
6 sqft | HK$599 / month | HK$499 / month | 3 ft (L) x 2 ft (W) | 0.5 | 5 ft |
12 sqft | HK$799 / month | HK$699 / month | 3 ft (L) x 4 ft (W) | 1 | |
18 sqft | HK$1,149 / month | HK$999 / month | 1.5 | ||
24 sqft | HK$1,499 / month | HK$1,349 / month | 2 | ||
30 sqft | HK$1,849 / month | HK$1,669 / month | 2.5 | ||
36 sqft | HK$2,199 / month | HK$1,999 / month | 3 | ||
42 sqft | HK$2,549 / month | HK$2,329 / month | 3.5 | ||
48 sqft | HK$2,899 / month | HK$2,649 / month | 4 | ||
Min Storage Period | 3 months | 12 months |
Transport & Handling Fee
Empty Box Drop-off (if applicable) | Standard Box / Big Box: Spacebox Carton Box:
|
Empty Box Collection(if applicable) | You can return empty boxes at Final Check-out within 15 minutes: Free You cannot return empty boxes at Final Check-out within 15 minutes OR require another trip to collect: HK$15 / Item (min. HK$180 / trip) If you cannot return the empty boxes (Standard Box / Big Box) within 14 days after Final Check-out, starting on the 15th day, an extra empty box rental fee will apply: HK$15 / box / month |
Check-in / out - with Bulky Items (By Spacebox) | By quotation |
Check-in / out - Non-Bulky Items only (By Spacebox) | HK$15 / Item (min. HK$180 / trip) |
Self Check-in / out (With Spacebox permission only) | You will deliver/pick-up the Items on the designated floor at our warehouse building:
If you prefer to deliver/pick-up the Items on the ground floor at our warehouse building, applicable add-on fees will be applied. |
Glossary, Policies and Miscellaneous Fees
Quotation
Bulky Item
Non-Bulky Item
Container Fee
Delivery by Spacebox
Client Self Check-in / out
Wrapping
Annex 4 - Supplies
Version: 2.3
Date: 25 Sep 2024
Supersede: Original version
Vacuum Bag Set (Vacuum Bag x 5, Pump x 1) | HK$40 / set |
Stretch Wrapping Film | HK$70 / pack |
Bubble Film | HK$30 (Length: 1000cm x Width: 50cm) HK$50 (Length: 2000cm x Width: 50cm) |
Mattress Cover | HK$50 / piece |
Spacebox Carton Box | HK$20 / box (Length: 55cm x Width: 45cm x Height: 40.5cm) (Length: 55cm x Width: 45cm x Height: 40.5cm) |
Annex 5 - Spacebox Pick-up / Delivery Service
Version: 2.3
Date: 25 Sep 2024
Supersede: Original version
Spacebox Pick-up / Delivery Service
Self Pick-up / Delivery at Spacebox Warehouse
Annex 6 - Delinquency, Lien Charges and Penalties
Version: 2.3
Date: 25 Sep 2024
Supersede: Original version
Late Change of Delivery Booking / Cancellation / No-show / Failed Delivery Fee
Overtime Waiting
Service Cancellation
Late Payment
Lost / Damaged Boxes (Standard Box / Big Box)
Contact Us
Office Hours
Self Storage
Customer Service: Mon - Sat 9 am - 6pm (Exc. PH)
Branch Opening Hours: 24/7
Door-to-Door Storage
Customer Service: Mon - Sat 9 am - 6pm
Delivery Service: Mon - Sat 9 am - 8pm (Ex. PH)
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